Privacy Policy

Last updated: January 2024

At 3DverseWorks, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our 3D printing services, marketplace, and website.

1. Information We Collect

Personal Information

• Account Information: Name, email address, phone number, billing address, and shipping address
• Payment Information: Credit card details, billing information (processed securely through third-party payment processors)
• Profile Information: Profile picture, preferences, and account settings
• Communication Data: Messages, support tickets, and correspondence with our team

3D Design and Project Information

• Design Files: 3D models, CAD files, and related design documents you upload
• Project Details: Specifications, materials preferences, printing requirements
• Order History: Past orders, printing preferences, and project outcomes
• Custom Requests: Special requirements, modifications, and design consultations

Technical and Usage Information

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on site, click patterns, search queries
• Cookies and Tracking: Session data, preferences, analytics information
• Location Data: General geographic location for shipping and service availability

2. How We Use Your Information

Service Delivery

• Process and fulfill your 3D printing orders
• Provide technical support and customer service
• Communicate about order status, shipping, and delivery
• Manage your account and preferences

Quality and Improvement

• Analyze design files to optimize printing processes
• Improve our 3D printing technologies and materials
• Develop new services and features
• Conduct quality control and testing

Business Operations

• Process payments and manage billing
• Prevent fraud and ensure security
• Comply with legal obligations
• Send marketing communications (with your consent)

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

4. Data Security and Protection

We implement comprehensive security measures to protect your information, including encryption, secure servers, access controls, and regular security audits. Your 3D design files are stored in encrypted cloud storage with restricted access only to authorized personnel involved in your project.

Security Measures Include:

• SSL/TLS encryption for data transmission
• AES-256 encryption for stored design files
• Multi-factor authentication for staff access
• Regular security audits and penetration testing
• Secure data centers with physical access controls
• Employee background checks and confidentiality agreements

5. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Account Information: Retained while your account is active and for 7 years after closure for legal compliance
• Design Files: Stored for 2 years after project completion, or longer if requested
• Order History: Maintained for 7 years for warranty, returns, and tax purposes
• Communication Records: Kept for 3 years for customer service and quality improvement
• Marketing Data: Retained until you opt-out or for 2 years of inactivity

6. Your Rights and Choices

You have the following rights regarding your personal information:

Access and Control

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Receive your data in a structured, machine-readable format
• Restriction: Limit how we process your information

Communication Preferences

• Opt-out of marketing emails via unsubscribe links
• Manage notification preferences in your account settings
• Contact us to update communication preferences

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for website functionality and security
• Performance Cookies: Help us understand how you use our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements (with consent)

You can manage cookie preferences through your browser settings or our cookie consent tool.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including standard contractual clauses and adequacy decisions, to protect your information during international transfers.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

• Email: midoumecanique@gmail.com
• Telephone: +213 697 903 987
• Address: AIN OUSSERA, DJELFA, ALGERIA

This Privacy Policy is designed to be transparent about our data practices while ensuring the security and confidentiality of your 3D printing projects and personal information.