Return & Refund Policy
We want you to be completely satisfied with your 3D printing experience
Return Eligibility
- Physical Products: Items must be returned within 30 days of delivery in original condition
- Custom 3D Prints: Returns accepted only if the item doesn't match specifications or has manufacturing defects
- Digital Files: Non-returnable once downloaded, except in cases of file corruption or significant quality issues
- Services: Consultation and design services are non-refundable once completed
Return Process & Timeline
Contact Us
Email us at returns@3dverseworks.com within 30 days of purchase with your order number and reason for return
Return Authorization
We'll provide a Return Merchandise Authorization (RMA) number and return shipping instructions
Ship Item
Package the item securely and ship it back using the provided instructions and RMA number
Processing
Once received, we'll inspect the item and process your refund within 5-7 business days
Refund Information
Full Refund
Manufacturing defects, wrong item shipped, or significant quality issues
Partial Refund
Items returned in used condition or missing original packaging
Store Credit
Available for all eligible returns, never expires, and can be used for any purchase
Important Notes
Need Help with a Return?
Our customer service team is here to help make your return process as smooth as possible.