Return & Refund Policy
Your satisfaction is our priority. Learn about our return process for 3D printed items.
Return Policy Overview
30-Day Window
Report issues within 30 days of delivery
Quality Guarantee
We stand behind our printing quality
Full Refunds
Complete refund for eligible returns
Free Return Shipping
We cover return costs for our errors
Return Categories
Defective or Damaged Items
Items that arrive damaged or have manufacturing defects
Wrong Item Shipped
We shipped the wrong item or incorrect specifications
Quality Not as Expected
Print quality significantly below our standards
Custom/Personalized Orders
Items made to customer specifications
Change of Mind
Customer no longer wants the item
Return Process
Contact Us
Email us at returns@3dverse.dz or call +213 555 123 456 within the return window. Provide your order number and reason for return.
Return Authorization
We'll review your request and provide a Return Authorization (RA) number if approved. This typically takes 1-2 business days.
Package & Ship
Carefully package the item in original packaging if possible. Include the RA number and use the provided return label.
Inspection & Refund
Once we receive your return, we'll inspect it within 3-5 business days. Approved refunds are processed within 5-7 business days.
Important Notes for 3D Printed Items
Custom Orders
Items printed to your custom specifications cannot be returned unless defective. Please review your files carefully before ordering.
Material Characteristics
3D printed items may have visible layer lines, support marks, or slight color variations. These are normal characteristics, not defects.
Quality Standards
We maintain strict quality standards. Items that don't meet our published tolerances are eligible for return or replacement.
Packaging Requirements
Returns must be properly packaged to prevent damage during shipping. We recommend using the original packaging when possible.
Refund Information
Processing Time
Refund Methods
Refund Amounts
Exchanges & Replacements
When We Offer Exchanges
When Exchanges Aren't Available
Exchange Process
Returns Support
Email Returns
Include order number and photos if applicable
Phone Support
Monday - Friday, 9:00 AM - 6:00 PM
Return Status
Check the status of your return request